Negotiation Exercise 1

Negotiation Exercise #1 1. From your experience with retail returns What argon the goals of the duologue from the attitude of each party? What are Saras goals and objectives in her role as a returns employee? What are the goals and objectives of the customers that she meets in the returns dpt.? why are they different? 2. From your perspective How would you have handled the duologue pretending? Would you have a different approach? set up a perspective on how you would handle the negotiations if you were the customer. A perspective on how you would handle the negotiations as a customer renovation rep. The goals and objectives amid the customer and the customer service representative can be objectively be described as satisfying the customers requests in a courteous and in effect(p) manner. The problem with this seemingly businesslike methodology is that unsatisfied customers go forth remain unsatisfied if that wholly a customer service representative offers for support. toque explains this baksheesh with his explanation, he states that Customer service is a serial publication of activities knowing to enhance the level of customer satisfaction that is, the whole step that a product or service has met the customer expectation.

(Turban 2002) As a returns employee, Saras goals and objectives center on satisfying the ask of the customers by giving them what they want, and more. Further, after Sara issues a customers refund, she nowadays recommends a similar item, so as to hold open business. She allow then offer a 10% can on the suggested item to further entice custom er. In addition, Sara will also try to work! probing questions about the bet of the customer into the interaction so that she can advise him or her of future sales in those areas, or direct him or her to exist sales that might not have been effectively advertised.(Course Assignments) As a customer, Johns goals and objectives include receiving a beneficial refund for the...If you want to get a across-the-board essay, direct it on our website: OrderCustomPaper.com

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